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  3. Google Workspace

CLOUD TELEPHONY + GOOGLE WORKSPACE INTEGRATION

Transform your communications

Automate, collaborate and communicate with this intuitive integration at the helm of
your customer service

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Integrate to leverage unlimited possibilities

the google advantage

The Google advantage

  • Automatically create and sync meetings from Google Calendar
  • Sync Google Contacts with Acefone for easier access
  • Save leads and update your Google Contacts instantly
automated follow ups

Automated follow-ups

  • Send automated email follow-ups to all your prospects
  • Personalise emails as and when needed
  • Seamless follow-ups help maximise interactions
simplified calling

Simplified calling

  • Forego manual dialling, place calls with just a click
  • Record all calls for training, compliance and information
  • Get CTI pop-ups for all calls with caller details and history

Steps to Integrate Google Workspace with Acefone

signing into acefone

STEP 1

Signing Into Acefone

  • Log in to your Acefone account
  • Under the Services tab, select Integrations
  • From the available Integrations, select GSuite
setting up the softphone

STEP 2

Setting up the softphone

  • Select a user and enable GSuite for the selected user
  • Download the Acefone softphone using this link
  • Select the platform you wish to install the softphone on
  • Install the softphone and log in with your Acefone credentials
integration setup

STEP 3

Integration setup

  • Login to your GSuite add-on to start the integration

Bringing your customers closer
to your business

Step into the future of working

Build engagement

Don’t just track metrics, get real-time notifications with customer updates for smoother interactions

  • Get notified when customers engage with your content
  • Allow your agents to respond in real-time
  • Increase your conversion rate by deploying instant responses
build engagement
measure smart analytics

Measure smart analytics

Gain insights from relevant data and gather detailed context on every customer interaction.

  • Allows agents to track customer engagement
  • Access metrics like prospect clicks, opens, etc.
  • Use metrics to drive performance and productivity

Smoother processes

The Google Workspace and Acefone integration can automate mundane, repetitive tasks like a pro.

  • Automate tasks like call logging or scheduling meetings
  • Add, update or delete information with just a few clicks
  • Free up your agents for more important, complicated tasks
smoother processes

Integrate your Cloud Phone with
Google Workspace in Three Simple Steps

  • 1 Login to Acefone arrow forward
  • 2 Enable Integration arrow forward
  • 3 Configure Integrations

You're at the start of something special.

Try our cloud communication solutions today.

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