Call Center Software
Blended Contact Center Solution For Teams That Want It All
Deliver omnichannel support, fast track outreach, get detailed performance analytics & more.
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Trusted by leading brands
across the globe
5.2K+ Global Customers
More than 5000 businesses trust Acefone's interactions suite for their business communication.
4.7 
Rated by Users
Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.
2.5B+ Built for Volume
Our servers run more than 2.5 billion calls annually without sacrificing quality.
50% More Productivity
Drive up agent productivity & efficiency by reducing their idle time between calls.
Stand Out with Acefone’s Contact Center Solutions
Amplify Lead Generation
Automate outreach to connect with prospects at the right time. Schedule follow-ups effortlessly, track interactions in real-time, and gain valuable insights into customer preferences to nurture leads and maximize conversions.
Elevate Support
Intelligently route calls to the best agent based on skills and availability. Minimize wait times, reduce transfers, and enhance customer satisfaction with seamless real-time call distribution for efficient, personalized query resolution.
Gather Customer Feedback
Conduct targeted surveys and collect customer feedback via an intuitive IVR system. Enable quick, hassle-free responses and analyze real-time insights to refine service quality and improve customer experience.
Offer Omnichannel Experience
Engage customers across voice, SMS, email, and chat from a unified platform. Eliminate communication silos, ensuring agents access complete conversation histories for more effective and seamless support.
Measure, Track, and Improve
Monitor key metrics like call volume, response times, and satisfaction scores. Leverage advanced analytics to identify trends, optimize performance, and make data-driven decisions for improved efficiency.
Scale Seamlessly
Expand your contact center service effortlessly without increasing infrastructure costs. From managing active users to switching between plans, handle resources dynamically without escalating expenses.
What is a call center software?
A call center software is a comprehensive contact center solution designed to manage inbound and outbound communications. You can use it as a customer service center, manage sales outreach, marketing campaigns, recruitment drives, internal communication and more.
Acefone’s cloud call center solutions allow businesses to manage customer communications across multiple channels such as PSTN calls, email, WhatsApp, video conferencing, and SMS—using a cloud-based infrastructure.
How does a cloud contact center work?
Cloud contact center are virtual centralized hubs that help businesses manage customer interactions across multiple communication channels with a streamlined approach. Whether it’s for setting multiple dialing strategies for sales, or automating inbound queries with an IVR, a cloud call center solution does it all.
It also enables supervisors to track ongoing conversation, analyze team performance, and plan training and activities for empowering agents. Advanced call center software leverage automation, analytics, and AI for enhanced CX delivery, sales outreach, strategized decision making, and performance monitoring.
Why choose Acefone contact center software?
The cloud contact center software eliminates the need for on-premises infrastructure, enabling quick implementation and remote accessibility. They also support omnichannel communication, integrate easily with CRMs and helpdesk applications, provide real-time analytics, and ensure auto updates for improved performance and security.
Benefits of contact center solutions
Why Choose Acefone’s Call Center Software For Business
Cloud contact center offers your business enhanced efficiency, personalized interactions, and seamless customer support. Stay ahead of the competition with advanced voice and integration capabilities enabling optimal resource allocation and higher customer satisfaction levels.
Seamless Campaign Management
Track the effectiveness of marketing initiatives and measure key performance indicators to optimize team efforts.
Scalability and Flexibility
Add or remove agents, support remote teams, and handle fluctuating volumes without any major infrastructure changes.
Promote Self Service Options
Offer self-service option with Interactive Voice Response (IVR), allowing customers to find basic resolutions independently.
Cost Efficiency
Eliminate the need for expensive on-premises infrastructure and save on operational expenses with flexible pricing plans.
Have Questions?
Learn more about Acefone’s Contact Center Software from experts
Popular Call Center Software Features
Auto Dialers
Improve agent productivity with automated ratio and preview dialers.
Skill-based Routing
Route calls efficiently to the relevant agent, reducing customers' wait time
Call Monitoring
Listen to ongoing customer calls and assist agents in real-time if required.
Reporting and Analytics
Get detailed call reports containing key metrics and customer call trends.
Interactive Voice Response
Create multi-level IVR menus to direct customers to the right department.
Sticky Agent
Let customers connect with the same agent even if the call disconnects.
Call Disposition
Categorize calls with predefined disposition codes and add notes for future reference.
Click to Call
Allow leads to connect with your team instantly by clicking a button on your website.
Auto Call Distributor
Intelligently route incoming calls to the most suitable agent based on predefined criteria.
Custom Call Flows
Design tailored call flows to automate customer journeys and streamline interactions.
Call Whispering & Barging
Let supervisors coach agents live with whispered tips or direct intervention when needed.
WhatsApp Business Communication
Enable seamless interactions through both WhatsApp voice and text on a single platform.
Call Center Software Use Cases
Customer Service
Streamline high call volumes, automate routine queries with smart IVR, and enable intelligent call routing for faster resolutions. Offer omnichannel support comprising email, video, and SMS, ensuring a seamless customer experience across platforms while reducing wait times and enhancing satisfaction.
Sales
Automate outbound calls, schedule follow-ups, and track interactions in real time. Prioritize high-value leads to boost conversions. Gain deep insights into customer behavior with advanced analytics. Personalize outreach, close deals faster, and improve overall sales performance.
BFSI
Ensure secure, compliant communication with N+1 infrastructure and end-to-end encryption. Automate customer verification, trigger fraud detection alerts, and streamline loan processing—all while adhering to the regulatory requirements.
E-commerce
Automate order confirmations, shipping updates, and return processes to enhance customer interactions. Provide omnichannel support through voice, SMS, and chat for seamless engagement. Drive sales with personalized product recommendations and automated promotional campaigns.
EdTech
Handle student inquiries, admissions, and provide tech support using AI-powered chatbots. Send automated reminders to keep students updated on deadlines. Utilize analytics to refine communication strategies and boost engagement.
Healthcare
Reduce no-shows with automated appointment scheduling and reminders. Maintain data security with HIPAA-compliant communication. Use chatbots to manage patient inquiries and enable remote healthcare access through video consultations.
Logistics
Optimize delivery tracking with automated SMS, voice, and email updates. Escalate urgent issues using intelligent routing and enhance accuracy with GPS integration. Use analytics to improve efficiency and ensure timely, reliable deliveries.
Retail
Engage customers through automated loyalty program updates, personalized offers, and seasonal promotions. Prioritize VIP customers with intelligent call/chat routing. Track campaign effectiveness with analytics to refine marketing strategies and boost retention and sales.
Cloud Call Center Integrations
Customize your contact center service with industry leading helpdesk and CRM integrations.
Explore all integrations
Value Based Cloud Contact Center Pricing, from ₹1,599/-
Save up to 30% on all plans and get:
- Unlimited Calling
- One DID Number
- One Year CDR
- & more...
Want to learn more about Contact Center Solutions (FAQs)?
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What is cloud contact center software?
The cloud contact center software is a web-based platform that manages customer interactions through multiple channels like voice, chat, email, and social media. It runs entirely online without any physical infrastructure. Several businesses rely on Acefone’s cloud contact center to handle calls, monitor performance, and deliver exceptional customer experiences internationally.
How does a contact center work?
The contact center software connects your customers with your teams using VoIP. It uses dialers to conduct outbound calling, call routing to route calls automatically, and much more with a suite of features available. With a cloud contact center platform, you can track vital metrics, record calls, and analyze customer interactions in real time.
What features should I look for in a call center solution?
Look for features like IVR, call routing, live analytics, call recording, smart dialers, CRM integration, and AI-powered insights. The best contact center solutions, like Acefone, offer omnichannel support, remote accessibility, and secure cloud infrastructure for seamless communication and improved agent performance.
How long does it take to implement call center software?
Setting up cloud call center software takes only a few hours. Unlike on-premises contact center systems, cloud based contact center solutions need no hardware or installation. With Acefone, your team can go live the same day—complete with numbers, call routing, and dashboards ready to use.
How can I get the cloud call center software pricing?
You can request pricing directly from Acefone’s website. Plans are flexible and depend on users, call volume, and selected features. Transparent pricing ensures you pay only for what you use. Book a quick demo to explore the best plan for your business today.
What is the difference between a call center solution and a contact center solution?
A call center solution focuses on voice calls, while a contact center solution manages multiple channels—voice, chat, email, and social media. Acefone’s cloud contact center software combines both, helping businesses deliver unified, consistent support across all touchpoints for a superior customer experience.
What are the benefits of using call center software?
Call center software helps businesses handle customer interactions efficiently. It improves agent productivity, ensures faster response times, reduces costs, and enhances overall satisfaction. Cloud-based call center solutions like Acefone also enable remote access, detailed analytics, and real-time monitoring for complete operational control.
What are the different types of contact center solutions?
There are mainly three types: on-premises contact centers, cloud contact centers, and hybrid contact centers. Cloud-based contact center software is the most flexible—it supports remote teams, quick setups, and global scalability. Acefone offers all types, tailored to your business goals and customer needs.
How reliable is Acefone cloud contact center software?
Acefone ensures 99.5% service uptime with enterprise-grade reliability. Its cloud contact center platform is built on redundant infrastructure and advanced security protocols. Businesses worldwide trust Acefone for stable connections, real-time data, and always-available communication—no matter where their teams or customers are located.
What is the difference between cloud and on-premises contact centers?
Cloud contact centers are hosted online and need no local servers, while on-premises systems require in-house hardware and IT maintenance. Cloud contact center software offers faster setup, scalability, and cost savings—making it ideal for growing enterprises seeking flexibility and global reach.
How do cloud-based contact center solutions improve customer experience?
Cloud-based contact centers ensure customers reach the right agent faster through smart routing, IVR, and dialers. AI call analytics help supervisors identify issues early, while integrations with CRM tools allow personalized support. The result—faster resolutions, happier customers, and stronger brand loyalty.
How can I set up a cloud contact center?
To set up a cloud contact center, choose a trusted provider like Acefone, select your plan, and configure users, call flows, and numbers. No hardware is required. Your business can start making and receiving calls within hours—completely online and ready to scale anytime.
What should I consider while choosing the right cloud call center service provider?
When selecting a cloud call center service provider, check for uptime, security standards, scalability, integration options, and 24/7 support. The best cloud contact center providers, like Acefone, offer transparent pricing, global coverage, and AI-driven insights to help you deliver exceptional communication experiences.
Solutions Highly Compatible With Contact Center Solutions
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