Number Masking

Secure Business Calls
with Number Masking

Protect the privacy of your employees and customers
with temporary virtual numbers.

1500+ Ratings

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Trusted by leading brands
across the globe

5.2K+

Global Users

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7

Rated by Customers

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+

Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50%

More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

Delivering Secure Calls With Acefone

Enhance Privacy

Deploy two-way number masking to ensure your agents and customers get maximum privacy.

Prevent Fraud

Keep all the transactions strictly on your company’s platform to prevent any possible fraud.

Build Local Presence

Create a local and trusted presence among your global users with masked virtual landline numbers.

Benefits of Phone Number Masking

Why Get Acefone’s Call Masking Service
for Your Business?

Masking business phone calls is a secure way for companies to connect with customers while keeping the details of both parties concealed. You can also build a trusted local presence and minimize transactional frauds.

Maximum Privacy

Keep the identities of the customer and the agent hidden over call by masking their personal phone numbers.

Secure Transactions

Avoid off-platform engagement and provide a unified secure method of business transactions.

Easy Call Management

Manage masked calls better with call recording, detailed analytics, and reporting on a customizable dashboard.

Cost Saving

Get advanced inbound & outbound call functionalities on a unified platform at cost effective rates.

Popular Call Masking Features

Two-way Masking

Assign proxy virtual numbers to both the agent and the customer for enhanced privacy.

Dynamic Caller IDs

Get different caller IDs for multiple agents or use the same ID for all your agents.

One-Click Calling

Allow agents to dial directly from the “call” button on the website or app.

Call Recording

Automatically record customer calls to prevent frauds and monitor quality.

Call Tracking

Download detailed reports of all inbound and outbound calls from one platform.

Advanced Analytics

Track detailed call analytics, insights and KPIs through reports sent to your inbox.

Cloud Telephony Integrations

Customize the call masking service for your business with your preferred CRMs and helpdesk software.

Explore all integrations

Zendesk

Zoho One

Salesforce

Leadsquared CRM

HubSpot CRM

Freshsales

Freshdesk

Bitrix24

Kapture CRM

MS Teams

Google Workspace

MS Dynamics 365

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

Want to learn more about number masking?

What is the number masking system?

A number masking system is designed to conceal phone numbers during calls. It replaces real phone numbers with temporary virtual numbers to route the call without revealing the callers’ identities. This protects the privacy of your support executives and customers and helps you comply with data regulations.

How does number masking work?

When a customer calls your support rem, the masking service assigns them a temporary number and hides the real one. This temporary number is then forwarded to an agent from your team and their number is also marked with a different temporary number.
The entire conversation happens through these temporary numbers, ensuring both the customer's and your company's real phone numbers remain hidden.

Can you mask both inbound and outbound calls?

When a customer calls your support team, the masking service assigns them a temporary virtual number and hides the real one. This virtual number is then forwarded to an agent from your team and their number is also marked with a different temporary number.
The entire conversation happens over virtual number calls, ensuring both the customer's and your representative's phone numbers remain hidden.

What are the benefits of number masking?

Here are a few benefits of number masking:

Privacy protection

Number masking helps you protect the privacy of your customers and agents through temporary virtual phone numbers.
Fraud prevention

Call masking ensures all transactions remain on the official platform, preventing fraud.
Enhanced trust

Secure communication through masking strengthens your brand's reputation as a reliable partner.

Frequently asked questions

Here are some commonly asked questions about number masking.
Still don't find what you're looking for? Chat with our experts!

How to get a call masking service?

Here are a few parameters you should consider before selecting a call masking service provider:

Functionality: Check whether your call masking service provider offers key features like one-way and two-way masking, seamless integration with your existing software suite, and advanced analytics.
Security and Reliability: Ensure your provider prioritizes data security with robust encryption and complies with data protection regulations (e.g., GDPR, HIPAA). Also, check their network uptime and service scalability.
Cost and Pricing: Analyse whether the provider has transparent pricing that fits your budget and offers flexible payment plans like pay-as-you-go.
Customer Support: Check if the provider’s support teams are available to connect with you 24/7 on your preferred communication channels (calls, chats, and emails).
Reputation: Read online reviews to assess the provider's reputation within the industry and among users.

How to set up number masking?

At Acefone, our onboarding experts will help you set up your phone service and enable number masking until you’re ready to make calls.

Is the agent’s number also masked when making a call?

Yes, you can mask your agent’s number along with the customer’s details if your system has the two-way masking functionality.

How much does number masking cost?

Acefone offers you quality calling services with number masking facilities at flexible plans starting from as low as $10.99/ user/ month.

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