Outbound Contact Center Software

The best outbound calling solution for sales ops

Fast track your revenue generation with next-gen outbound contact centers.

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Save up to 30% on our plans.

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Trusted by leading brands
across the globe

5.2K+ Global Customers

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7 Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+ Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50% More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

What are outbound contact center solutions?

Acefone's outbound call center dialers are VoIP based outbound calling software that assist agents make faster yet informed conversations. With its help, agents can focus on having quality interactions with leads and bring in higher business revenue. Another way our outboud calling solutions enable you to improve the revenue generation process is through CRM integrations. These integrations provide quick access to customer data, helping agents upsell products or recommend suitable tariff plans as per the prospect's requirement.

Key Features
Call Handling Types

Key Features

Acefone's Outbound Contact Center Services

Auto Dialers

Provide Ratio and Preview auto dialers to your sales teams, streamlining the dialing process and improving the lead-engagement rate.

Real Time Call Monitoring

Monitor and assist agents on live calls in successfully closing deals with a prospect using call whisper and call barge.

CRM integrations

Equip agents with instant access to vital customer information across the contact center's portal and CRM platforms for quality interactions.

Call Handling Types

Amplify Your Outbound Calling Experience

Dedicated Outreach Tools

Streamline your outbound operations with contact center dialers, call analytics, and calling capabilities to nurture and personalize interactions.

Agent-Friendly Portal

Use AI-enabled filters, algorithms, one-click dialing, call flipping, pre-written scripts and more to ensure your agents have a seamless calling experience.

Unified Communication Channels

Enable agents to interact with leads and customers across multiple channels using a single dynamic dashboard.

Outbound Contact Center Overview

Overview
Benefits
Features
Integrations
Pricing
Resources

Outbound Contact Center Benefits

Why Choose Acefone's Contact Center
Outbound Services?

Outbound contact center software offers your business tools for proactive outreach, workload balancing strategies, and seamless analytical insights for reaching revenues goals faster.

Proactive Lead Management

Efficiently handle large volume of leads with CRM integrations, call automation, and easy campaign management.

Elevated Agent Productivity

Leverage from Click-to-dial and Bulk Contact Upload to minimize repetitive tasks and let agents focus on improving the business ROI.

Better Customer Retention

Foster loyalty among your customers by looking after them using insightful post-sales processes and prompt resolutions for longer retention.

Low Operation Costs

Save operational expenses such as new hirings, infrastructural changes, and frequent hardware upgrades with hosted outbound contact centers.

Popular Features

Outbound Contact Center Features

Call Routing

Initiate prompt conversations by aligning customers with the most relevant agents through skill-based routing.

Custom Caller ID

Set customized local caller IDs to establish a stronger connection with audience from different regions.

Desktop CTI Notifications

CTI notifications provide real-time updates of customer calls status to agents for better time efficiency.

Call Detail Reports

Get metrics like average call duration, call volume, and call engagement to assess agents and campaign performance.

Contact Center Analytics

Utilize deep call analytics to track team performance, CSAT levels, and other vital metrics for campaign management.

Call Recording

Observe agent-client interactions to assess call quality and training purposes, enhancing overall team productivity.

Click to Dial

Streamline outbound calling by letting agents initiate calls with a single click, eliminating manually dialing numbers.

AI-Enabled IVR

Automate routine calls such as call routing, message delivery, and feedback collection, reducing any need for manual intervention.

Outbound Contact Center Integrations

Outbound Contact Center Software customized for your business with Trending CRMs and helpdesk software.

Explore all integrations

Zendesk

Zoho One

Salesforce

Leadsquared CRM

HubSpot CRM

Freshworks

Freshdesk

Bitrix24

Kapture CRM

MS Teams

Google Workspace

MS Dynamics 365

Value Based Outbound Call Center Pricing, from $10.99/-

Save up to 30% on all plans and get:

Unlimited Calling
One DID Number
One Year CDR
& more...

Pricing

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

Want to learn more about outbound contact centers?

What is an outbound call?

An outbound call is a proactive outreach initiated by call center agents to connect with potential and existing clients. It is used for various processes including sales, customer service, market research, and lead generation. To effectively manage outbound calling, businesses often rely on outbound call center solutions. These solutions provide advanced features such as automated dialing, call recording, ringing strategies, and performance tracking.

What are inbound calls and outbound calls?

Inbound calls and outbound calls are two unique communication types. While they both involve voice calls, their purpose and direction are rather different.

Inbound Calls

Inbound calls originate from customers who directly contact a business for customer service, support, inquiries, or sales.
Outbound Calls

Outbound calls are made by agents to prospects or existing customers for sales, marketing, lead generation, market research, or follow-ups.

How to monitor call center performance?

To effectively monitor call center performance, one must keep track of the below mentioned metrics. Especially when it comes to outbound calling, measuring metrics is crucial for ensuring optimal efficiency, productivity, and customer satisfaction. By implementing appropriate strategies, you can identify areas for improvement and optimize your outbound calling operations.

Call Volume and Duration
Call Quality
First Contact Resolution (FCR)
Average Handle Time (AHT)
Conversion Rate
Agent Productivity
Customer Satisfaction

How to set up a virtual outbound contact center?

A virtual outbound contact center offers the flexibility and scalability of a traditional call center without the need for a physical location. To set up your own outbound call center you can follow the below given steps:

Choose a relevant Cloud-Based Call Center provider that delivers the right set of features & services in your expected budget.
Hire and train agents whether they’re working remotely or on premises.
Ensure agents have the necessary equipment, tools, headsets, and internet connections.
Develop Call Scripts and training materials to create consistent messaging and workarounds for each customer case.
Implement quality assurance measures through call recording, monitoring, etc., for quality customer experience.
Utilize analytics and reporting to track team and agent performance, helping you optimize processes for faster goal achievement.

What are Outbound Contact Center Solutions?

Outbound contact center solutions help businesses manage proactive customer outreach and sales campaigns efficiently.

How can Outbound Contact Center Services benefit my business?

Outbound contact center services enhance customer engagement, increase sales, and improve overall business productivity.

What industries can benefit from Outbound Contact Center Solutions?

Various industries like retail, finance, healthcare, and telecommunications can leverage outbound contact center solutions for their customer engagement needs.

How do Outbound Contact Center Solutions improve customer satisfaction?

By offering personalized interactions and timely assistance, outbound contact center solutions enhance customer satisfaction and loyalty.

Are Outbound Contact Center Services customizable to my business needs?

Yes, outbound contact center services can be tailored to suit the unique requirements and goals of your business.

Can Outbound Contact Center Solutions help increase sales revenue?

Absolutely, outbound contact center solutions empower sales teams to reach more prospects and close deals effectively.

What technologies are used in Outbound Contact Center Solutions?

Outbound contact center solutions utilize advanced technologies like predictive dialers, CRM integrations, and automated workflows.

Are Outbound Contact Center Solutions cost-effective for small businesses?

Yes, outbound contact center solutions offer scalable options suitable for businesses of all sizes.

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