Save up to 25%
Number of users
3-9
10-19
20+
Features:
- US local number
- Unlimited US/Canada calling*
- Unlimited SMS*
- Voicemail to email
- Mobile, desktop and web apps
- 24x7 customer support
- Real-time call monitoring
- Multi-level auto-attendant
- Analytics and reporting
- Unlimited audio conferencing (dial in)
- Integration with popular apps (Zoho, HubSpot, MS Teams, etc.)
Everything in the Business plan, plus:
- Dedicated account manager
- Personalized set-up
- Call recording
- Free number porting
- IP desk phone compatibility
- Priority 24x7 support
- Unlimited ring groups
- Integration with premium apps (e.g. Salesforce)
- Custom integrations, API and webhooks
Compare All VoIP Costs For Your Business
| Features | Business | Premium |
|---|---|---|
| Inbound minutes | Unlimited | Unlimited |
| Outbound minutes | Unlimited* | Unlimited* |
| Business SMS | Unlimited* | Unlimited* |
| Android, iOS, Desktop, and Chrome apps |  |
|
| Call transfer | |
|
| Voicemail to email | |
|
| HD voice calling | |
|
| Call conferencing | |
|
| Mobile twinning | |
|
| Roles and permissions | |
|
| Call queue | |
|
| Unlimited audio conferencing (dial in) | |
|
| Real-time call monitoring | |
|
| Multi-level auto-attendant | |
|
| Call flip | |
|
| Call whisper | |
|
| Call barging | |
|
| Auto provisioning | |
|
| 24x7 customer support, assisted onboarding | |
|
| Integration suite | Yes, except Salesforce | |
| Call announcement | |
|
| Scheduled email reports | |
|
| Analytics and reporting | |
|
| Call recording (add-on for the Business plan) | $5/user/mo | |
| Ring group | 10 max | Unlimited |
| Number porting | Chargeable | No-extra charges |
| IP desk phone support | - | |
| Dedicated account manager | - | |
| Personalized set-up | - | |
| Priority support | - | |
| Custom integrations, APIs and webhooks | - | |
| *Subject to Acefone's acceptable use and fair use policy (FUP) | ||
TOLL FREE NUMBER
$4.99 / month
PER EXTENSION (USER)
$39.99 / month
MINUTES
Unlimited
Explore add-on VoIP Costs
$10
/number
Porting charges (for the Business plan)
$5
/user/month
Call recording (add-on for the Business plan)
$5
/user/month
Additional toll-free or local numbers
$30
/user/month
On-demand silver/gold vanity numbers
Interaction Hub
Experience effortless productivity with the #1 business communications platform.
Suitable for SMBs with limited requirements.
- 1 standard DID per account
- Call Recording: 3 months
- Add & Manage Users
- Standard Roles
Suitable for SMBs with essential features.
- Voicemail
- Call Recording: 6 months
- Agent Dispositions
- Custom Roles
Suitable for large enterprises with specific needs.
- SMS
- Call Recording: 9 months
- Video
Custom Solution for Enterprises
Detailed pricing overview
|
Have a question? Features |
Starter |
Professional |
Ultra |
Enterprise |
|---|---|---|---|---|
| Inclusions | ||||
| Calling Minutes | Unlimited Calling within India* | Unlimited Calling within India* | Unlimited Calling within India* | |
| 1 DID/VMN | 1 standard DID per account | 1 standard DID per account | 1 standard DID per account | |
| Call Recording | 3 months | 6 months | 9 months | |
| Call Detail Records | 1 year | 1 year | 1 year | |
| Additional DID/VMN | Add-on (Additional DID/VMN) | Add-on (Additional DID/VMN) | Add-on | |
| Toll Free Number | Add-on (Tollfree & Minutes) | Add-on (Tollfree & Minutes) | Add-on | |
| Additional Channels | Add-on (Additional Channels) | Add-on (Additional Channels) | Add-on | |
| Interactions - Switch between 4 channels in <10 seconds | ||||
| Add-on (Interactions +) | Add-on (Interactions +) | |
||
| Video | Add-on (Interactions +) | Add-on (Interactions +) | |
|
| SMS | Add-on (Interactions +) | Add-on (Interactions +) | |
|
| Rich Template | Add-on (Interactions +) | Add-on (Interactions +) | |
|
| Media/File Sharing | Add-on (Interactions +) | Add-on (Interactions +) | |
|
| Messaging Logs | Add-on (Interactions +) | Add-on (Interactions +) | |
|
| Connect Unlimited WhatsApp numbers | Add-on (Interactions +) | Add-on (Interactions +) | |
|
| No markup on Meta fees/charges | Add-on (Interactions +) | Add-on (Interactions +) | |
|
| RBAC to messages | Add-on (Interactions +) | Add-on (Interactions +) | |
|
| Unified Inbox - Voice, WhatsApp, Video & SMS | Add-on (Interactions +) | Add-on (Interactions +) | |
|
| User Management | ||||
| Add/Manage Users | |
|
|
|
| Permission Management | Standard Roles | Custom Roles | Custom Roles | |
| MFA (SMS/Email) | |
|
|
|
| Online Agent | |
|
|
|
| User-Wise IP Restriction | |
|
|
|
| Sensitive Information (Caller/Contact Number) Masking | No | |
|
|
| IP Pool Whitelisting | No | No | |
|
| SSO (Azure Cloud) | No | No | |
|
| User Maker-Checker | No | No | |
|
| Core Features | ||||
| Audio Store | |
|
|
|
| Contacts | |
|
|
|
| Blacklisted Contacts | |
|
|
|
| IVR | |
|
|
|
| Call Group | |
|
|
|
| Sticky Agent | |
|
|
|
| Call Queue | |
|
|
|
| Time-Based Call Routing | |
|
|
|
| Scheduled Calls | |
|
|
|
| Voicemail | No | |
|
|
| Agent Dispositions | No | |
|
|
| APIs | No | * |
* |
|
| Webhooks | No | |
|
|
| Webhook Logs & Retry | No | Add-On (Webhooks Queueing) | |
|
| Bring-Your-Own Storage (For Call Recordings - AWS s3 / SFTP) | No | No | |
|
| Outgoing Call Announcement | No | |
|
|
| Caller ID on DTMF | No | No | |
|
| Record Greeting/IVR | No | No | |
|
| Reporting & Analytics | ||||
| Call Detail Records | |
|
|
|
| Number Wise Report | |
|
|
|
| Agent Performance Report | |
|
|
|
| Department Performance Report | |
|
|
|
| Active Calls | No | |
|
|
| Live Performance Dashboard | No | |
|
|
| Custom Scheduled Email Reports | No | |
|
|
| Custom Reports delivery on AWS s3/SFTP | No | No | |
|
| Secure Call Recording | Basic | Intermediate (Download Restriction) | Advanced (Encrypted) | |
| Insights | Add-on (Advanced Insights) | Add-on (Advanced Insights) | |
|
| Apps & Integrations | ||||
| Mobile Apps (Android/iOS) | |
|
|
|
| Desktop Apps (Windows/MacOS/Chrome Extension) | |
|
|
|
| CRM/Helpdesk Integrations | Add-on (Intergations) | |
|
|
| Support | ||||
| Knowledgebase, Videos & FAQs | |
|
|
|
| API Documentation | |
|
|
|
| Email Support 24x7x365 | |
|
|
|
| Chat Support | Yes, 16x5 | Yes, 24x7 | Yes, 24x7 | |
| Call Support | No | Yes, 16x5 | Yes, 24x7 | |
| Account set-up / onboarding | Yes, 1 session | Yes, upto 2 sessions | Yes, upto 5 sessions | |
| Account Manager | No | Shared | Dedicated | |
|
* Unlimited plan as per Fair Usage Policy - 3000 mins per user per month (pooled) * 5 RPS standard for API usage * Only one type of base plan can be applied per account |
||||
Add-on Pricing
Interactions
₹200
/seat/month
(Introductory offer Price)
Additional User
₹300
/user/month
*Max 2 additional users can be added per seat
Custom Dialplan
₹15,000
/man day
Additional DID/VMN/TFN
Insigts
Free of Cost
(Introductory offer)
Recording Duration - 12 months
₹100
/seat/month
Integrations
₹300
/seat/month
Tollfree Minutes
Contact Center Studio
Experience effortless productivity with the #1 business communications platform.
Inbound Contact center with Manual OBD calling option
- Call Recording: 3 months
- Standard Permission Roles
- Upto 500 SMS/Email
- Chat Support: 24x7
- Call Support: 16x5
Complete contact center offering with all advanced features
- Call Recording: 6 months
- Custom Permission Roles
- Unlimited SMS/Email
- Chat Support: 24x7
- Call Support: 24x7
Custom Solution for Enterprises
Detailed pricing overview
|
Have a question? Features |
Professional |
Ultra |
Enterprise |
|---|---|---|---|
| Inclusions | |||
| Free Trial | 7 Days (Limited Calling) | 7 Days (Limited Calling) | |
| Calling Minutes | Unlimited Calling within India | Unlimited Calling within India | |
| DID | 1 Standard DID | 1 Standard DID | |
| VMN | Yes (Optional) | Yes (Optional) | |
| Call Recording | 3 months | 6 months | |
| Toll Free Number (For IBD) | Add-on | Add-on | |
| Additional DID | Add-on | Add-on | |
| Additional User | Add-on | Add-on | |
| Additional Channels | Add-on | Add-on | |
| User Management | |||
| Add/Manage Users | |
|
|
| Permission Management | Standard Roles | Custom Roles | |
| Auto Generate Password | |
|
|
| Two Factor Authentication | No | No | |
| OTP for Agent (MFA) | No | No | |
| Dial Ratio Limit | NA | Upto 5 | |
| Enable Video Call | Add-on | |
|
| User Wise IP Whitelisting | |
|
|
| Sensitive Information (Call/Contact) Masking | No | No | |
| SSO (Azure Cloud) | No | |
|
| Core Features | |||
| Manage Campaigns | |
|
|
| SMS/Email | Yes (Upto 500 SMS/Email) | Yes (Unlimited) | |
| Dialer Inbound Queue | |
|
|
| Lead List | |
|
|
| Bulk Upload Lead List | |
|
|
| Create Disposition List | |
|
|
| Break Functionality | |
|
|
| DND Leads | |
|
|
| Quick Transfer | |
|
|
| External Transfer | |
|
|
| Skill Based Dialing | |
|
|
| Agent Script | |
|
|
| System Recordings | |
|
|
| Time Groups/Time Conditions | |
|
|
| Add-on | Add-on | ||
| Video Calling | Add-on | Add-on | |
| Webform | |
|
|
| Reports & Analytics | |||
| Call Details Records | |
|
|
| Dialer Real TIme Report | |
|
|
| Agent Performance Report | |
|
|
| Agent Break Summary | * |
* |
|
| Campaign Performance Report | |
|
|
| Custom Scheduled Email Reports | |
|
|
| Custom Reports delivery on AWS s3/SFTP | No | No | |
| Call Recording Storage over Own AWS/SFTP | No | No | |
| Secure Call Recording | No | No | |
| Agent Time Entry | |
|
|
| Webform Report | |
|
|
| Schedule Callbacks | |
|
|
| Advanced Insights | Add-on | Add-on | |
| API & Integrations | |||
| APIs & Webhooks | |
|
|
| Webhook Logs & Retry | |
|
|
| CRM Integrations | |
|
|
| Support | |||
| Knowledgebase, Videos & FAQs | |
|
|
| API Documentation | |
|
|
| Email Support 24x7x365 | |
|
|
| Chat Support | Yes, 24x7 | Yes, 24x7 | |
| Call Support | Yes, 16x5 | Yes, 24x7 | |
| Account set-up / onboarding | Yes, 1 session | Yes, upto 3 sessions | |
|
*5 RPS standard for API usage |
|||
Add-on Pricing
₹200
/seat/month
Additional Channels
₹600
/channel
Channels to be upgraded in multiples of 2. (Min. additional channel 2)
Additional DID/VMN
Insigts
Free of Cost
Advance Platform Security
₹500
/seat/month
Recording Duration for 12+ months
₹100
/seat/month
Tollfree Minutes (For IBD)
Business Phone System Pricing
Features:
- Includes one UK number
- Unlimited inbound minutes
- 24/7/365 customer support
- Voicemail to email
Everything in the Basic plan, plus:
- 1000 outbound minutes
- Call transfer
- Real-time call monitoring
- Call flip, call whisper, call barging
- Mobile twinning
- IVR (virtual receptionist)
- Call analytics and scheduled reports over email
Everything in the Business plan, plus:
- Unlimited outbound minutes
- Unlimited audio conferencing (dial in)
- Call recording
- Integration with your favourite apps (Zoho, HubSpot, MS Teams + 15 others)
- Free porting included
- Call announcement
Compare All VoIP Phone Features
| Features | Basic | Business | Premium | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Inbound minutes | Unlimited | Unlimited | Unlimited | ||||||||||||||||||||||||
Outbound minutes
|
- | 1,000 local minutes | Unlimited* | ||||||||||||||||||||||||
| 24x7 customer support, assisted onboarding | |
|
|
||||||||||||||||||||||||
| Android, iOS, Desktop, and Chrome support | |
|
|
||||||||||||||||||||||||
| Call transfer | - | |
|
||||||||||||||||||||||||
| Voicemail to email | |
|
|
||||||||||||||||||||||||
| HD voice calling | |
|
|
||||||||||||||||||||||||
| Call conferencing | |
|
|
||||||||||||||||||||||||
| Unlimited audio conferencing (dial in) | - | - | Up to 10 participants | ||||||||||||||||||||||||
| Call flip | |
|
|
||||||||||||||||||||||||
| Mobile twinning | |
|
|
||||||||||||||||||||||||
| Roles and permissions | |
|
|
||||||||||||||||||||||||
| Real-time call monitoring | - | |
|
||||||||||||||||||||||||
| Call whisper | - | |
|
||||||||||||||||||||||||
| Call barging | - | |
|
||||||||||||||||||||||||
| Call group | - | |
|
||||||||||||||||||||||||
| IVR (virtual receptionist) | - | |
|
||||||||||||||||||||||||
| Call recording | - | Paid add-on | |
||||||||||||||||||||||||
| Auto provisioning | - | |
|
||||||||||||||||||||||||
| Call queue | - | - | |
||||||||||||||||||||||||
| Integration suite | - | - | |
||||||||||||||||||||||||
| Call announcement | - | - | |
||||||||||||||||||||||||
| Number porting | Chargeable | Chargeable | No extra charges | ||||||||||||||||||||||||
| Analytics and reporting | CDR only | CDR + analytics | CDR + analytics | ||||||||||||||||||||||||
| Scheduled email reports | - | |
|
||||||||||||||||||||||||
| *Subject to Acefone's acceptable use and fair use policy (FUP) | |||||||||||||||||||||||||||
Explore add-on VoIP phone costs
£15
/number
Porting charges
£5
/user/month
For international calls bundle
£3
/user/month
Call recording (add-on for the Business plan)
£5
/user/month
For 100 VoIP SMS bundle
£20
/user/month
On-demand gold/silver numbers
You're at the start of something special.
Try our cloud communication solutions today.
